Glossary

Engagement

The agreed piece of ongoing or project work between an agency and a client, with its terms, fees and deliverables.

An engagement is the record the team works against after a proposal is accepted. It holds the fee, term, status and deliverables, and it is where renewals are tracked. Keeping it attached to the client record means a new team member can see what was agreed.

Founding agencies, by invitation

Per seat, set with each agency. We reply within a working day.

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